Privacy Policy

Solivarent strictly protects the personal privacy of all users and customers. This Privacy Policy clarifies how we collect, use, store, and protect your personal data when you visit and shop on our official website, complying with UK and international data protection regulations.

1 Information We Collect

We only collect necessary personal information for transaction execution and service provision:
  • Basic personal information: full name, contact email, phone number, shipping address
  • Transaction data: order records, payment status, purchase history, after-sales service records
  • Website access data: browsing preferences, device information, IP address, access time

2 Purpose of Information Usage

Your personal data is only used for legitimate service purposes:
  • Process, confirm, package, and ship your orders accurately
  • Send order updates, logistics notifications, and customer support replies
  • Handle return, refund, and dispute resolution requests
  • Optimize website functions and product display to improve user experience
  • Comply with legal and regulatory compliance obligations

3 Data Protection & Storage

We adopt industry-standard encryption technology and secure data management systems to protect your personal information from unauthorized access, disclosure, tampering, and loss. We only retain your personal data for the period required to complete transaction services and meet legal retention requirements. Expired data will be permanently deleted or anonymized securely.

4 Information Sharing & Disclosure

We never sell, rent, or trade your personal information for commercial purposes. We may disclose necessary information to trusted third-party service providers (logistics carriers, payment processors) solely to complete order delivery and payment processing. All third parties are required to sign confidentiality agreements and comply with privacy protection laws. We will only disclose user data when legally required by government authorities.

5 User Privacy Rights

You have the right to view, correct, and request deletion of your personal data stored by us. For any privacy-related inquiries or requests, please contact our official email. We will respond to all legitimate privacy requests in a timely manner.

6 Cookie Policy

Our website uses Cookies to record user browsing preferences, optimize page display effects, and improve overall shopping experience. You can adjust Cookie permission settings through your browser. Disabling Cookies may affect partial website functions.

7 Policy Revision

We reserve the right to update this Privacy Policy irregularly to adapt to business adjustments and legal updates. The latest policy will be posted on the official website and take effect immediately upon publication.
Final Interpretation Right: All store policies of Solivarent are subject to the final official interpretation.